Privacy Policy
At UniSup, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your information when you use our AI support platform and associated services.
1. Information We Collect
- Personal Data: We may collect your name, email address, and billing information when you register for an account.
- Knowledge Base Data: Proprietary documentation, manuals, and data you upload to the UniSup Vector Knowledge Base for AI training.
- Usage Data: Information on how you interact with our platform, including query logs, routing analytics, and interface usage.
2. How We Use Your Information
We use the collected data to:
- Provide, operate, and maintain the UniSup Cognitive Engine.
- Train isolated, customer-specific vector embeddings (your data is never mixed with global models).
- Analyze platform performance and route intelligent support triage.
- Communicate important account updates and technical notices.
3. Data Security & Isolation
Security is woven into our architecture. Your Knowledge Base data is strictly isolated using tenant-specific vector embeddings. We implement industry-standard encryption in transit and at rest to ensure unauthorized parties cannot access your proprietary support workflows.
4. Third-Party Sharing
We do not sell, rent, or trade your personal or business data. We may share limited information with trusted third-party service providers solely to facilitate our services (e.g., secure payment processing, cloud hosting), bound by strict confidentiality agreements.
5. Your Rights
You retain full ownership of your uploaded Knowledge Base data. You may request access to, correction of, or deletion of your personal and business data at any time by contacting our support team.
6. Contact Us
If you have questions about this Privacy Policy, please contact us at support@unisup.org.