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AI-assisted Customer Support.
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Deploy fully managed, AI-driven support hubs that eliminate resolution bottlenecks. Leverage vector embeddings and smart routing to serve your customers instantly, around the clock.

Get Started Custom Solution
Multi-Channel Ingestion
Chat, Email, Social
UniSup Cognitive Engine
Vector Search & Intent Recognition
Auto-Resolution
Instant Answers
Human Escalation
Smart Routing

Industry Solutions

Discover how an Always Listening support system transforms operations across different sectors.

Healthcare

  • Securely parse and retrieve patient FAQs while maintaining strict data isolation.
  • 24/7 symptom checking triage routing urgent cases directly to on-call staff.
  • Automatically draft appointment scheduling responses based on doctor availability.
  • Deliver instant post-op care instructions dynamically from your knowledge base.
  • Handle seasonal spikes in inquiries without expanding headcount.

Finance

  • Provide instantaneous account balance inquiries and transaction explanations securely.
  • Triage fraud reports with zero wait time, escalating to human security teams.
  • Synthesize complex loan application policies into simple, bite-sized answers.
  • Autonomously guide users through multi-step identity verification.
  • Maintain perfect regulatory compliance by using strictly approved documents.

E-Commerce

  • Instantly fetch and summarize order tracking statuses for anxious buyers.
  • Automate return policy parsing to instantly approve or reject claims.
  • Provide 24/7 product recommendations based on semantic intent.
  • Deflect high volumes of tickets during holiday peak seasons.
  • Automatically process refund drafts for agents to approve with a single click.

Education

  • Deliver 24/7 financial aid policy clarification across different time zones.
  • Automate IT helpdesk resolutions for campus wifi and software logins.
  • Guide prospective students through complex enrollment criteria effortlessly.
  • Parse massive course catalogs to help students find requirement-fitting classes.
  • Provide instant overnight support for stressed students during finals.

Travel

  • Handle massive ticket volumes instantly during flight cancellations.
  • Instantly parse complex baggage and cancellation policies for travelers.
  • Provide 24/7 booking assistance for international customers.
  • Automatically draft rebooking options for agents based on live inventory.
  • Offer instant local destination knowledge drawn from curated travel guides.

SaaS

  • Deflect Level 1 technical support by parsing API documentation instantly.
  • Automatically route high-priority bug reports to engineering queues.
  • Guide users through complex software configurations step-by-step.
  • Provide instantaneous onboarding assistance for global users.
  • Summarize dense changelogs into readable updates for inquiring customers.

Logistics

  • Instantly update clients on complex freight tracking statuses around the clock.
  • Automate the parsing of customs documentation requirements.
  • Provide instant quotes based on dimensional weight rules stored in vector DB.
  • Route delayed shipment complaints immediately to specialized teams.
  • Handle massive spikes in supply chain inquiries during global disruptions.

Aerospace

  • Instantly retrieve complex engineering schematics and specs from massive databases.
  • Automate compliance checks by cross-referencing regulatory manuals on the fly.
  • Provide rapid troubleshooting guides for specialized manufacturing equipment.
  • Streamline vendor and supplier inquiries across complex global supply chains.
  • Ensure 24/7 support availability for mission-critical operations worldwide.

Agriculture

  • Deliver instant agronomic advice based on vast databases of crop and soil research.
  • Automate troubleshooting for IoT-enabled farming equipment and sensors.
  • Provide rapid responses to seasonal labor inquiries and compliance guidelines.
  • Route urgent supply chain delays directly to specialized procurement teams.
  • Scale support effortlessly during peak planting and harvesting seasons.

Industrial Automation

  • Instantly parse dense machinery manuals to diagnose factory floor faults.
  • Automate maintenance scheduling based on predictive equipment data inquiries.
  • Provide real-time guidance on complex PLC programming and software integration.
  • Reduce downtime by instantly routing critical system failures to Tier 3 engineers.
  • Deliver standardized safety and operational procedures across multiple global plants.

Smart Cities

  • Automate responses for citizen inquiries regarding public services and utilities.
  • Instantly triage and route reports of infrastructure issues like outages or leaks.
  • Provide 24/7 updates on transit schedules, delays, and traffic conditions.
  • Parse municipal codes to deliver instant answers on permits and regulations.
  • Ensure high availability during city-wide emergencies or extreme weather events.

Pharma

  • Securely query extensive clinical trial protocols and research data instantly.
  • Automate the parsing of strict FDA guidelines to ensure compliance in responses.
  • Provide healthcare professionals with immediate drug interaction and dosage info.
  • Streamline adverse event reporting by intelligently capturing required patient data.
  • Maintain absolute data privacy while handling sensitive medical inquiries at scale.

Insurance

  • Instantly parse dense policy documents to clarify coverage details for customers.
  • Automate initial claims intake by dynamically collecting necessary incident data.
  • Provide immediate premium quotes based on integrated actuarial databases.
  • Route complex fraud indicators or high-value claims directly to human adjusters.
  • Deflect massive ticket spikes following natural disasters or large-scale events.

Transportation

  • Deliver 24/7 real-time status updates on fleet locations and route delays.
  • Automate the handling of ticketing, refunds, and rescheduling inquiries.
  • Parse complex compliance and safety regulations for cross-border operations.
  • Provide instant emergency protocols for drivers or operators in transit.
  • Seamlessly handle surge traffic during major holidays or system-wide disruptions.

B2B

  • Instantly synthesize complex SLA agreements for enterprise client inquiries.
  • Automate vendor onboarding by guiding partners through compliance documentation.
  • Provide immediate answers on bulk pricing, invoicing, and account status.
  • Route high-value contract disputes or renewals directly to account managers.
  • Ensure VIP clients receive prioritized, context-aware support around the clock.

AI Data Centers

  • Provide instant architectural guidance based on complex hardware documentation.
  • Automate preliminary diagnostics for server latency or GPU allocation issues.
  • Parse strict security compliance standards instantly during client audits.
  • Route critical cooling or power alerts immediately to on-site technicians.
  • Deliver 24/7 global support for enterprise teams accessing cloud resources.

Hospitality

  • Automate concierge services by providing instant local recommendations and bookings.
  • Handle 24/7 reservation changes, cancellations, and upgrade requests effortlessly.
  • Provide immediate multi-lingual support for international guests.
  • Triage in-room service requests and route them to the appropriate hotel staff.
  • Instantly answer questions about amenities, dining hours, and resort policies.

Aviation

  • Manage massive inquiry spikes instantly during weather-related flight groundings.
  • Parse intricate loyalty program rules to resolve passenger upgrade questions.
  • Provide instant guidance on complex international visa and baggage requirements.
  • Automate the drafting of rebooking itineraries for stranded passengers.
  • Ensure 24/7 global support across multiple languages and time zones.

Real Estate

  • Provide 24/7 answers regarding property listings, amenities, and availability.
  • Automate lead qualification by instantly gathering buyer requirements and budgets.
  • Parse complex zoning laws and lease agreements to answer tenant inquiries.
  • Triage urgent property maintenance requests directly to local contractors.
  • Guide clients effortlessly through the documentation needed for closing.

Government

  • Instantly parse massive regulatory documents to answer citizen queries accurately.
  • Automate the intake of civic applications, permits, and licensing requests.
  • Provide 24/7 multi-lingual support for diverse public constituencies.
  • Maintain absolute data security and compliance with strict public sector standards.
  • Effortlessly scale support during election cycles or public health emergencies.

Process Automation

  • Deliver instant troubleshooting for RPA software and bot deployment failures.
  • Parse complex workflow documentation to guide users through custom integrations.
  • Automate the reporting and escalation of broken automated pipelines.
  • Provide real-time guidance on API usage and system architecture best practices.
  • Deflect routine technical queries, freeing engineers to focus on complex logic.

Sales & Marketing

  • Instantly qualify inbound leads using dynamic, conversational intent analysis.
  • Provide immediate, deeply personalized product recommendations to prospects.
  • Automate the parsing of campaign data to answer internal team performance queries.
  • Draft tailored follow-up emails for account executives based on chat history.
  • Ensure prospects receive instant engagement 24/7, maximizing conversion rates.

Core Capabilities

AI Assisted Support Actions

  • Auto-Close: Automatically resolve repetitive queries immediately.
  • Smart Routing: Route complex issues to the correct human agent.
  • Predictive Analytics: Anticipate user needs before they explicitly ask.
  • Action Drafts: Pre-fill suggested email or chat responses for agents.
  • Sentiment Analysis: Prioritize frustrated customers instantly in queues.
  • Ticket Summarization: Summarize long threads for quick reading.
  • Multi-Language: Automatically translate and reply across borders.
  • Context Preservation: Carry context seamlessly across interactions.

Vector DB Based Knowledge

  • Semantic Search: Find answers based on true meaning, not keywords.
  • Instant Ingestion: Upload PDFs, docs, and URLs in mere seconds.
  • RAG Precision: Highly accurate retrieval augmented generation.
  • Data Segregation: Keep tenant data strictly isolated and secure.
  • Real-Time Updates: DB updates instantly when your manuals change.
  • Automatic Chunking: Intelligently breaks down large dense manuals.
  • Media Understanding: Extract text and context from rich formats.
  • Self-Healing Docs: Identify gaps in your knowledge base automatically.

Always Listening

  • 24/7 Uptime: Never miss a user inquiry, day or night across zones.
  • Omni-Channel: Unified presence across Email, Chat, and Social.
  • Zero Wait Time: Instantaneous initial response and smart triage.
  • Overnight Productivity: Resolve queues while your team sleeps deeply.
  • Traffic Resilience: Handle infinite concurrent chats seamlessly.
  • Seamless Handoff: Escalate to humans smoothly when they are online.
  • Automated Follow-ups: Check in on pending tickets automatically.
  • Unified Dashboard: View all asynchronous activities in one pane.

Custom Support Solutions

Enterprise operations require deeply integrated ecosystems. We design, build, host, and manage bespoke AI support pipelines strictly for your unique footprint.

1

Schedule a Call

Connect directly with the UniSup team to deeply understand your unique custom requirements.

2

Design & Architect

We meticulously map out and design your AI support architecture tailored to your infrastructure.

3

Build & Host

Our engineers build your custom support ecosystem and securely host it on our robust cloud.

4

End-to-End Management

We deliver the entire solution as a fully managed service, handling all ongoing optimizations.

Our Technology & Platform Development Team

Meet our Tech. Team behind UniSup Platform.

Pritam Udanda

Pritam Udanda

Product Lead

Leading the development of our high-scale vector database architecture and cognitive routing systems.

Mohammed Mohasin

Mohammed Mohasin

Platform Developer

Specializes in semantic search algorithms, RAG pipelines, and intent analysis models for seamless deflection.

Mihir Vijhval Mangipudi

Mihir Vijhval Mangipudi

Support Engineer

Ensuring 99.99% uptime and low-latency API delivery across our global distributed cloud network.